Destination: Use this form to assist you in choosing your response to conflict so that you are better able to achieve successful and timely resolution that can save you time, money and relationships.

1. WHO are the people impacted by the conflict and who need to participate in the conversations and negotiations to get a meaningful resolution?
2. WHAT is this conflict all about? Take a step back, cool down if needed, and ask yourself what is most likely motivating the situation from your point of view. Then, think about what the other person‘s viewpoint might be. See the conflict for what it is so you can tackle it objectively.
3. WHEN do you and the people involved need to resolve this conflict? Is there a consequence for letting the conflict continue?
4. WHERE do you want to go from here? Identify the outcomes you want to achieve by resolving the conflict.
5. WHY is your position important to you? Why is the other person‘s position important to them? Discovering what your and another‘s real interests are will increase your chances to negotiate and achieve a satisfactory resolution.
6. HOW will you achieve the outcomes you have outlined? What conflict management interventions and strategies are you prepared to try to best accomplish your goals for resolution?

This checklist is by Marcia Haber and is copyrighted. You may use and/or reprint it as long this copyright statement is included.